Refund & Cancellation Policy

Before payment

You can leave the checkout before completing payment. An abandoned or cancelled payment is not charged and does not activate the gift.

Immediate digital delivery

The personalized digital link is created and delivered immediately after payment confirmation. Before paying, you expressly request delivery before the withdrawal period ends and acknowledge that, once delivery begins, you lose your right of withdrawal.

When a refund may be available

Contact support if you were charged more than once, payment succeeded but no usable link was produced, the service was materially unavailable during the purchased period, or the digital service was not as described. Statutory consumer rights remain unaffected.

When a refund is normally unavailable

A refund is normally unavailable merely because the purchaser changed their mind after the personalized link was generated and delivery began, where applicable law and the purchaser's express acknowledgement permit this.

How to request help

Use the Contact page and include the purchase reference, purchaser email and a short description. Never send full card details.